Delivery

This policy explains how The Stove Wizard usually delivers orders within the United Kingdom.

Free next-day delivery

Free next-day delivery is available on eligible UK mainland orders placed before 3pm Monday–Friday.

Orders placed after the 3pm cut-off, or at weekends, will normally be processed the following working day.

Certain UK areas and postcodes have additional delivery charges and are excluded from the free-delivery offer. Any extra charge is confirmed at checkout from your delivery address.

Couriers

• Standard parcels: usually sent by Royal Mail Tracked.
• Larger parcels: usually sent by DPD.

Dispatch

We aim to dispatch eligible orders the same working day when they are placed before 3pm Monday–Friday. Orders placed after that cut-off will normally be processed the following working day. Delivery dates are not guaranteed.

Large parcel and extended-area delivery

Some UK locations, including parts of the Scottish Highlands & Islands, Northern Ireland and other carrier surcharge areas, incur additional delivery costs from our delivery partners. For qualifying large parcel deliveries to these locations, delivery is £15. This charge is confirmed at checkout from your delivery address and reflects carrier pricing. These locations are excluded from the free next-day delivery offer.

Bespoke and made-to-order products

Bespoke or custom products may need additional preparation time before they can be dispatched.

Cut to Size Vermiculite Board is made to order. We aim to dispatch it as quickly as possible, but next-day delivery is not guaranteed.

For order-specific questions, use the Contact page.